Monday, February 2, 2015

The Financial Impact of Customer Empathy by Peak Performance Training and Development

The Financial Impact of Customer Empathy by Peak Performance Training and Development

The Financial Impact of Customer EmpathyGet your Complimentary CEO Growth and Sales Barrier Tool Kit Please visit:http://ow.ly/B8y4q to request your CEO Sales Tool Kit.
Looking for Top Sales Producers? Request Your Complimentary “Recruiting Top Producers” Information Package. Visit:http://ow.ly/B8yMw

In the traditional sales world, price is both a back and front end obstacle. When you are selling in a stagnant or slow economy, the price obstacle often results in margin decay, impacting both the company and the sales person.
When a prospect tells you that they do not have time or money, what they are really communicating is that you have not conveyed enough value in their mind to give you their time or money! How well do you handle this objection? Do you handle it at all?
Customer Empathy………………………………..To read the balance of this Tip Please Visit http://www.peakperformancesalestraining.com/content/peak-performance-training-development-llc-sales-tip-week-financial-impact-customer-empathy
For more on how to help your sales team diplomatically handle and dissolve common objections visit:http://www.peakperformancesalestraining.com/CEOSolutions/ComplimentaryPr…

WHY BUSINESS OWNERS COMPOUND THEIR SALES PROBLEMS, AS OPPOSED TO DEALING WITH THEM HEAD ON. THE MAJOR MISTAKES THAT LEAD TO THE SALES PLATEAU!

y 

Why Business Owners compound their sales problemsGet your Complimentary CEO Growth & Sales Barrier Tool Kit Visit: http://ow.ly/B8y4q to request your CEO Sales Tool Kit.
Looking for Top Sales Producers? Request Your Complimentary “Recruiting Top Producers” Information Package. Visit: http://ow.ly/B8yMw


Presidents, Business Owners and CEO’s all have, for the most part, good intent. In fact we all do what we do because we believe that it is the right thing to do. Unfortunately it is not always the most effective thing to do.
Sales ineffectiveness and pipeline bottlenecks ultimately create a situation where companies work harder and longer yet fail to gain real traction. This in turn results with the organization being stuck atop a sales plateau.
As opposed to dealing with the real root cause of sales ineffectiveness which in turn leads to bloated pipelines, which leads to a complacency in the mind of the sales team, business owners instead begin a process which is a series of common mistakes. This process is not relied on because management intends to set out to sabotage the company. We will first outline the process, and then we will detail the mistakes. This process is relied on because many at the top fall prey to several issues.
1) Business Owners become conditioned to the excuses, lies and reasons for deferring change by the sales team. They come to believe that 50%, 60% or 70& efficiency is the best they can achieve. In other words the Business Owner accepts 50%, 60 or 70% effort, yet they are held accountable to 100% of the salaries, commissions, bonus, benefits, advertising and marketing and other expenses necessary to maintain the sales team.
2) Business Owners fail to change their sales team’s minds, resulting in failure to change their routine.
3) Business Owners do not realize that in order to get someone to “think” differently, they first must get them to “feel” differently.
4) Business Owners want and desire change, yet fail to uncover their sales team’s “incentive” to change.

The Impact on your Bottom Line due to Commoditization: Products and Services Don't Commoditize; Sales People DO!

CommodityGet your Complimentary CEO Growth and Sales Barrier Tool Kit Please visit: http://ow.ly/B8y4q  to request your CEO Sales Tool Kit.
Looking for Top Sales Producers? Request Your Complimentary “Recruiting Top Producers” Information Package. Visit: http://ow.ly/B8yMw
By Peak Performance Training and Development www.peakperformancesalestraining.com
Providing CEO’s, Presidents and Business Owners with Executable Strategies that Target the Problems Inherent in Sales, Sales Management and Sales Recruiting
Why do so many sales people jump through hoops to get the prospect’s attention then deliver a stellar presentation, only to have the prospect go with a competitor who comes in at a lower price? To learn more call Peak Performance today at 866-816-0991
Are your products/services overpriced? Are your competition’s offerings under priced?
Why does the prospect perceive your product as a mere commodity—easily replaceable by any number of competitive products?
Has the prospect become a smarter and better negotiator, or do they simply hear the same needs-focused pitch from you and everyone else, that ultimately demotes your superior solution to commodity status?
Why You?
Why you? This is the question most prospects ask themselves when dealing with a sales person for the first time. Why should I buy from you? Most sales people respond with the obvious and expected answers:
1. We have the best product
2. We have the best services
3. We have the best price (having the best price and the best product is often a contradiction in terms)
4. We have been in business for years
Business Owners: Request your Free CEO Growth Barrier Information Package
Uncover the Top Sales & Growth Obstacles facing Business Owners
Visit http://peakperformancesalestraining.com/CEOSolutions/CEOToolKit

Breaking the self-destructive cycle of poor hiring decisions

y 

Get your Complimentary CEO Growth and Sales Barrier Tool Kit Please visit: http://ow.ly/B8y4qto request your CEO Sales Tool Kit.

Looking for Top Sales Producers? Request Your Complimentary“Recruiting Top Producers” Information Package. Visit:http://ow.ly/B8yMw

So, you want to break the self-destructive cycle of poor hiring decisions that have cost you so much money in the past and may continue to cost you money going forward if left unchecked?
After all, the majority of your time is dedicated to these poor hires not to the top producers. Why is it when we initially hire a new sales person, we have such high hopes for their ability and future production levels only to be disappointed down the road? Your gut feeling was that this was the one. However this was merely another one who cost you time, energy and money. How much has it cost you? How much will it cost you going forward?
Presidents and Business Owners, take our Complimentary CEO Diagnostic to uncover the gaps in sales and sales management inefficiency that create anchors to your success and growth.

Frustrations Associated with Hiring

In an economy infested with contracting capital budgets, cynical decision-makers, and sales professionals with poor outlook and morale, selecting the right sales person is vital to your bottom line. Hiring practices today require a novel approach that cuts through all the time-consuming feel-good bonding and gets right to the root of who WILL sell, as opposed to those who have sold.

Most Business Owners are frustrated by:

  • The high rate of sales staff turnover.
  • Their high expectations being met with low productivity levels.
  • Sales people who constantly drain their company of time, money and energy.
  • Sales people who spend more time making friends than money.
  • The investment of time, energy and capital to get sales people in front of decision-makers only for inadequate results in return.
  • Spending the majority of their time, energy and money (turnover) on the weakest sales people—those who consistently fail to confront objections, side with the prospect’s reasons for deferring the sale, and who build a particularly bloated pipeline.
For more on modifying sales routines, implementing sales criteria/process and attitudinal training contact Peak Performance today at 1-610-878-9400. Hoping your team will change is not an option. Visit CEO Problem Diagnostic

To read the balance of this tip please visit http://www.peakperformancesalestraining.com/TipsAndAdvice/SalesManagementTips

Request Your Complimentary CEO Growth Barrier Information PackageUncover the Top Sales & Growth Obstacles facing Business Owners Visit: http://www.peakperformancesalestraining.com/CEOSolutions/CEOToolKit